concierge Archives - Elite Havens MAGAZINE

Island Adventures and Family Fun in Phuket and Koh Samui

Published on July 23, 2019 in Culture/Destinations/Families/Recreation by Elite Havens

Planning a family vacation to Phuket or Koh Samui and accommodating the needs of an entire family is no easy feat. The mind boggles with such a wide range of both indoor and outdoor activities available. What are the most reputable and safe options, and which activity could satisfy everyone equally – from the oldest to the youngest? Staying at an elite haven makes the decision-making process simple. Not only will you receive the attentive care and local tips from your dedicated Villa Manager, but you also have the assurance of the Elite Havens’ Concierge to assist with all your booking requirements and to personally manage your experience. So, you can sit back, relax and simply enjoy your holiday.

Phuket

The Phuket Aquarium, on the island’s southernmost tip at Cape Panwa, is a great place to discover Phuket’s underwater world and learn about local marine conservation at the same time. The aquarium is especially suitable for younger kids who will delight at the sight of sea turtles, manta rays and, of course, those cute clownfish of Finding Nemo fame. Top Tip: Walk along the nature trail at the exit of the aquarium and you’ll find a sanctuary for injured turtles.

Phang Nga Bay, with its magical hidden lagoons and towering limestone karsts, is a sea kayaker’s dream. Day trips from Phuket accommodate paddlers of all ages* and abilities and are a wonderful way to discover this unique seascape. Alternatively, ride the waves aboard a traditional long-tail fishing boat, or charter a luxury sail or motor yacht for the day.

*If your kids are very young, we recommend checking with the tour organiser before you book, as full day trips may not be suitable.

Bikes, Boats and Beaches. If you fancy something a little more energetic, we highly recommend a day out with Andaman Nature Tours (Feel Phuket). This three-in-one tour starts with a boat trip over to one of Phuket sister islands Koh Yao Noi. From here, saddle up for a bike ride. The terrain is relatively easy-going and the scenery is stunning. You’ll ride through paddy fields and meet local farmers who are the real organic hipsters, then up into the rubber plantations. For your lunch stop, hop aboard a traditional fishing boat and cruise to a secluded palm-fringed white sandy beach,

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Verdant Landscapes, Rolling Hills and Rice Terraces in Bali’s Tabanan Region

Published on June 6, 2019 in Culture/Destinations/Dining/Families/Recreation by Elite Havens

Verdant landscapes, rolling hills and endless rice terraces characterise Bali’s Tabanan region. This off-the-beaten-track area is nature-rich and rife with discoveries to be made. Ancient temples, towering mountains and even a UNESCO World Heritage Site are all part of this lush territory. Deserted beaches abound, offering fabulous surf, minus the jostling crowds.

The Tantalizing Tabanan Tour

Our Elite Concierge has curated a spectacular tour of Tabanan, offered gratis to guests staying in select villas in the region. Take a trip down the path less trodden, where adventure and the pleasure of seeking out the new take centre stage. We give you a guided tour through astounding greenery that will take your breath away. Drive all the way up steep hills to the highest peaks, to experience the best views and the most wondrous sights. “Holiday time is precious as well as limited, so we want to ensure guests embarking on our curated tours really get to experience the best the region has to offer,” says Andy Grant, Elite Havens’ Head of Concierge.

Marvel at Batukaru Temple

A private vehicle with your own personal guide will pick you up from your villa and take you to the Batukaru Temple. Situated at the foot of Mount Batukaru, the temple also has a freshwater spring in the main courtyard that serves as a water source for prayers and ceremonies. As a special gesture from Elite Havens, you may experience a spiritual water blessing at the temple.

Since the 11^th century, Balinese Hindus have considered the mysterious site sacred. Often misty due to its elevation, it has an altitude of 2,270m above sea level, the second highest peak in Bali after Mount Agung. It is surrounded by natural forests and is equally perfect for breathing in spirituality and blessings, as it is for Instagram-worthy photo ops. “With the most stunning scenery, for me the regency of Tabanan gives a true sense of authentic, rural Bali,” adds Andy.

Explore Jatiluwih Rice Terraces

The Jatiluwih Rice Terraces, a UNESCO World Heritage Site, are one of the tour’s highlights. The paddies fall in a rush, down steep hills, and are surrounded by troughs of water. The area is a draw for the athletically-inclined,

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The Elite Concierge Service

Published on April 15, 2019 in Destinations/News/Tips by Elite Havens

Our Elite Havens Concierge Team is ready to enhance your next holiday experience. Once your booking is confirmed, any requests you might have, no matter how large or small, will be taken care of by our team. Their abundance of knowledge and warm and attentive attitude will help ease out any vacation-woes from the moment you land until your departure.

Concierge - Andy and concierge team - Kaba Kaba Estate entrance

Our mission: ‘Concierge provides Elite Havens guests with knowledgeable advice, assistance and tailored recommendations to ensure their villa holiday experience surpasses expectations.’

Here, we interview our Head of Concierge, Andy Grant, who’s proud of bringing an ultimate, bespoke experience to you.

Concierge - Andy Grant - Beachside

Elite Havens: Tell us a bit about your background, Andy.

Andy Grant: I hail from New Zealand and my first ‘proper’ job was in banking. I also have an extensive background in hospitality and eventually embraced the hair, beauty and cosmetic industry. I’ve always had a passion for service and love making people feel good. Tropical Asia has been a favourite holiday destination and I am now very fortunate to say I live permanently in Bali. Four years later and I’m still motivated by its constantly evolving hospitality scene, tropical climate and unique culture.

EH: What do you do for Elite Havens?

AG: I am Head of Concierge. My team deals with our guests from the minute they have confirmed their reservation through to their arrival and stay at the villa.

EH: What does the Concierge do specifically during that time?

AG: Each of our direct bookings are assigned to a Personal Concierge team member. They will work with the guests, taking care of all requests, tailoring itineraries and fine tuning arrangements. Depending on booking times, interactions with guests can sometimes be up to 18 months before they arrive at their destination. This allows a lot of dialogue and a solid relationship built on trust to form over time. What we offer our guests is always premium, as we only deal with the best establishments and operators in each destination. We are more than the traditional ‘Concierge’ based in a hotel lobby, we coordinate across our whole portfolio which is like taking care of a vast number of mini hotels!

EH: What sort of requests does the team receive?

AG: You name it,

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